Reply to a message in the Smart Inbox

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Once you’ve connected your social profiles, navigate over to the Smart Inbox.

The Smart Inbox simplifies engagement and customer care processes by unifying inbound messages from Twitter, Instagram, TikTok, Facebook, LinkedIn and YouTube into a single stream. From there, you can assign cases, prevent redundancies, approve content and prioritize messages using automated processes tailored to your team.

Get started with the Smart Inbox by responding mint data to your first message.

A screenshot of the Smart Inbox in Sprout Social. The filters are set to show unresolved messages from the Sprout Coffee Co Facebook profile.
Pro tip: Use the right sidebar to choose which social profiles are filtering into your inbox at any given time. To start fresh in the Smart Inbox, bulk complete messages from before your trial period or set the date filter to the start of your trial period. You can also select Hide Completed Items to remove messages that have already been addressed from your current view.

Start populating the Asset Library
Use the Asset Library to streamline your publishing process by uploading, organizing, editing and publishing visual assets from a single location. That includes videos and ephemeral content, like Instagram Stories.

A screenshot of the Asset Library in Sprout Social. In the screenshot, there are multiple images as well as saved text responses that Sprout users can use to respond to customer FAQs on social.

You can navigate to the Asset Library from the Smart Inbox or Publishing tabs. From there, upload assets along with internal notes and alt text as needed.