What does the future hold for @NS_online? “I hope to be able to work fulltime with 3 people from various NS disciplines on involving the customer in our oh so beautiful product,” says Vasse. “Only together can we make the service even more beautiful and better. And not just via Twitter, but also via other social media channels. In short: using social media more broadly to be able to serve the customer even better!”
Tip: engage in dialogue
Important tip for organizations that do not want or cannot opt for tweeting customer service employees: russia phone number list there is more than just webcare. You can use your online presence as an additional channel to speak to your customers, engage in conversation with them and see what is being said about you.
In this day and age, we are witnessing a shift: the customer no longer approaches a service provider only via a counter, but writes his findings on the internet, for everyone to read. So you will have to do something with that. If you can show that there are people behind your organization, customers will have much more understanding and goodwill for your brand. And that never goes away, certainly not if your company is not always in the best of hands with the consumer. A dialogue platform is worth a lot.
Administrative communication via Twitter, what you need to know and be able to do: