The end result for companies?

[nurmohammadkhan]

It starts with data and finally arrives at the creation of solid, long-lasting and fruitful relationships. The first effect, we have already underlined, is the increase in customer engagement . Then there is the reduction of the Churn Rate , a delicate and burdensome problem for the Insurance Industry.

From here we move on to loyalty and the creation of trust between benin whatsapp resource company and customer both on a rational level , because personalized communication is more useful and more efficient, and on an emotional level , because the customer feels understood, valued, and not treated like a number among numbers.

An improvement in all processes, from the creation of new leads to onboarding, up to conversions, with a relative increase in turnover. But not only that: the reputation itself also benefits from all this , another very central point in an increasingly open and fluid market.

To conclude this paragraph, let's always keep in mind this data that emerged from a study conducted by Bain & Company: a 5% improvement in Customer Retention can produce up to 25% more profit.