In field sales, the focus is mainly on prospective customers who have a high probability of placing an order. Therefore, it is difficult to cover potential customers and prospective customers.
Inside sales is characterized by the fact that it is possible to find unrevealed needs and issues through division of labor, and to hear the degree of consideration of the customer and the probability of placing an order. This allows for an appropriate approach to highly accurate leads. As a result, it leads to improved sales negotiation rates and closing rates, and also prevents opportunity loss.
You can determine the probability of receiving an order
Inside sales involves continuous communication with leads, so you can accurately grasp australia phone number resource the magnitude of their needs, the issues they face, the likelihood of receiving an order, etc. This leads to improved work efficiency, such as being able to prioritize work and optimally allocate resources.
Leads to improved customer satisfaction
Customer information and sales history can be managed using MA tools or SFA tools, and can be shared and coordinated among various departments within the company. Sharing information across the company makes it possible to provide detailed follow-up on leads and approach customer success. This can also be expected to improve customer satisfaction.