If you've ever asked Google, Siri or Alexa "what's the temperature in town today," then you've already been in contact with expert systems and artificial intelligence . These are computer programs that use specialized knowledge to mimic human decision-making and problem-solving abilities.
In everyday life, devices that use the components of an expert system also perform other tasks, such as setting reminders, making phone calls, sending text messages, playing music, and controlling smart home devices such as alarms, temperature, or security systems.
Expert systems are, therefore, a practical application of artificial intelligence — a technology that continues to expand and shows no signs of stopping. In contrast, according to McKinsey’s japan telegram latest global survey, The state of AI in 2023: Generative AI's breakout year , 79% of respondents said they had at least some exposure to generative AI , at work or outside of it — 22% said they use it regularly.
In case you didn't know, generative AI – models capable of generating new and original content, such as images, text, music, among other types of data – is one of the most recent trends in Artificial Intelligence.
Its applications cover various areas and businesses; especially customer service, where, although it is in its early stages, its use is intended for software coding, audio transcriptions and to improve the performance of chatbots.
If you want to know a little more about expert systems and Artificial Intelligence, don't miss this post where we tell you what they are and what they are used for, how they are classified, what their components are and what examples you can find to apply in your own work .