Emotions help to understand and hear others

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It is necessary to support not only the speech of the interlocutor, but also his feelings
You need to read non-verbal signals
Seek to learn more about the other person's thoughts
You need to acknowledge your feelings and not give in to them.
The phrase "I don't care" often demonstrates indifference to others. At the same time, a person's emotions are very important in communication, they help to understand how he feels and what he means in a conversation. But emotions need to be interpreted correctly and handled correctly. Business communications expert Judith Humphrey is sure that it will be much easier to understand the interlocutor if you learn to interpret emotions. There are different ways to react to emotionality that will help you become a grateful listener.

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It is necessary to support not only the speech of the interlocutor, but also his feelings
The basis of emotional perception is the support of the interlocutor. In a conversation, it is necessary to make it clear that you fully perceive his speech. It is good if you nod and look into the eyes during the mexico email list conversation, but even this may not be enough. You need to learn to empathize with the interlocutor and use various phrases that help in communication: "I assume that you feel" or "Apparently, for you, this is a very difficult decision." Such phrases are based on feelings, and it is important to share them no less than thoughts.

You need to read non-verbal signals
Let's say your boss has scheduled an audience with you, and at that moment he receives a call from a higher-up. After the call, your boss's mood changes, and you notice that the tone of the conversation has changed. He is a little worried and speaks in abrupt phrases, as if he wants to defend himself.

Your first instinct may be to ignore these signals, but don't do that. Suggest that your boss reschedule the meeting and hold the meeting another time. If he insists on continuing the conversation, demonstrate that you are attentive and emotional. Then your boss may be more open and share with you the details of the conversation that had such an impact on him.