So what is an open-ended question?
When thinking about how to deal with indecisive customers, remember that what you need to look for are the “N” and “H” question words. “Do,” “don’t,” “would,” and “would” all elicit yes or no answers. This effectively stops the conversation before you get any valuable information.
Open-ended questions to help you figure out how to uk telegram number deal with undecided customers include:
What features are you interested in?
Why does your company need our services?
What do you hope to achieve with our services?
What is holding you back from making a purchase?
Break down barriers to decision making
Your open-ended questions should help you identify what’s holding your hesitant customer back. Before you jump right into your sales pitch by introducing the great and good aspects of your product and company, you need to address your customer’s hesitations.
Continue your question-based approach to get as much information as possible. You’ll also expand your understanding of your customer’s situation as you take notes on how you’ll respond. For example, if your customer is concerned about price, you can turn the tables by explaining how your product’s durability can save them money in the long run.
Whether the response to your nudge is positive or negative, you can craft a new response and push the conversation toward a sale. However, it’s important to recognize when you’re losing this battle. Don’t push too hard or you risk losing your customer for good.
Reassure your customer
If, after your tactics so far, your customer still doesn't seem to want to pull the trigger, it's time to reassure them. Your reassurance can encompass two general ideas: reassurance about your quality and reassurance that you have their best interests at heart.
When planning how to deal with fickle customers, it’s best to create a cheat sheet that includes the headline features of your product or service. As your customer service department gains experience, you can identify more pain points and relate them to other positive points that solve the problem. With your cheat sheet in hand, your team can quickly identify the unique characteristics of fickle customers and respond quickly and efficiently.
You can have the best product in the world, but if your customers can’t trust you, you’re in trouble. A more personal way to deal with fickle customers is to reassure them that you have their best interests at heart, which is a great way to break the deadlock. With so many companies advertising to every user, it’s hard to build trust. However, showing that you know what you’re talking about and regularly acknowledging their concerns is a great way to start.