Where do customers on your website fall?

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One of the first areas you need to explore is where customers are abandoning or leaving your site.

You’re already ahead of the game if you’re using and understanding data correctly, but if not, start by looking into your preferred analytics tool. Aside from your analytics program, there are other areas within your business that you can investigate.


Where do you get the most customer service requests? Are you find your mobile database seeing significant drops on certain product pages or products being returned more than others?

Using customer experience data and resources, you can identify a category where traffic is high but conversions are low.

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If you have a product category with high traffic and low conversions, there’s something preventing customers from following through with a purchase. Choice overload is a common reason.

Website design: can you make decisions more easily?
Pe net experienta clientului is everything in a saturated marketplace. It starts with the design of your website. It is your virtual storefront, and first impressions and product searches will make or break an experience.