Conclusions: How to avoid mistakes when choosing speech analytics?

[AsaduzzamanFoysal]

Piloting experience has shown that implementing speech analytics is a process that requires careful research and understanding of the system's capabilities. It is important to ensure that the chosen solution meets all business goals and objectives, allows for flexible dialogue evaluation, and provides data in real time.

This delay significantly slowed down the decision-making belgium mobile database process and prompt intervention in the work of managers. As a result, ongoing problems in communication with clients remained unresolved, which led to a decrease in the quality of service. Corrective measures were taken after the problem could have negatively affected the customer experience and sales results.

The management understood that a potential solution to the conversion problem was 100% control of managers' calls, but implementing it on a large volume of managers at once was too expensive. Therefore, the management conducted an experiment to find out how full control affects the work of managers.