Should the real employee try harder?
Posted: Thu Feb 13, 2025 5:14 am
On chatbot.org you can find a number of nice examples of chatbots that are active in sales. These chatbots help with navigating the webshop, for example, show clothing and tell you what that clothing costs.
There is another Anna than the one from Ikea. She works in the gaming industry and can show emotions. The claim is that it takes the customer experience to a higher level. But even this Anna can't always be understood, no matter how hard she tries: " I am trying to understand you to the best of my ability but sometimes it doesn't really work out that way. I think this is now the case ". If you challenge her a little, for example by saying " I am mad", she does show some (programmed) emotion : " That is too bad. Not with me I hope".
You can even go so far as to have two chatbots talk to each other, which leads to mexico telegram data amusing situations. It brings you to the futuristic idea of your own chatbot fighting out your complaint with a company's chatbot.
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We can safely say that the virtual employee will only get better as technology advances. But perhaps we should interpret the results of the Customer Centric DNA study completely differently. Because how is it possible that people indicate that they prefer a real employee, while they value the virtual employee – at least when it comes to information requests – exactly as highly as real employees?
There is another Anna than the one from Ikea. She works in the gaming industry and can show emotions. The claim is that it takes the customer experience to a higher level. But even this Anna can't always be understood, no matter how hard she tries: " I am trying to understand you to the best of my ability but sometimes it doesn't really work out that way. I think this is now the case ". If you challenge her a little, for example by saying " I am mad", she does show some (programmed) emotion : " That is too bad. Not with me I hope".
You can even go so far as to have two chatbots talk to each other, which leads to mexico telegram data amusing situations. It brings you to the futuristic idea of your own chatbot fighting out your complaint with a company's chatbot.
Accept cookies
We can safely say that the virtual employee will only get better as technology advances. But perhaps we should interpret the results of the Customer Centric DNA study completely differently. Because how is it possible that people indicate that they prefer a real employee, while they value the virtual employee – at least when it comes to information requests – exactly as highly as real employees?