Delivering on the promise of carrier-quality support
Posted: Mon Dec 23, 2024 7:32 am
No one wants unplanned downtime. However, it is a reality that all communications service providers (CSPs) must be prepared for. Consider a catastrophic natural disaster that causes widespread and unavoidable damage and disruption. Amidst the destruction, network outages are virtually foreseeable. While natural disasters don’t happen every day, it is the everyday downtime due to power outages, environmental factors, cyberattacks, or even human error that – while unavoidable – is the most frequent, and often the most frustrating and unforgiving among end users.
Prepare for everything
When the inevitable happens, CSPs need to have the right level of support in place to quickly identify the problem, resolve the outage quickly, and put processes in place to mitigate the risk of further downtime, while keeping costs as low as possible. A key part of this is having the end-to-end support to enable service continuity for critical applications and end users with access to designated industry experts to monitor the network and resolve issues within agreed timeframes.
That’s precisely what Dell Technologies offers with our carrier-grade excellence how to get turkey number for whatsapp support. It provides complete hardware, software and solutions-level support specifically for CSPs, plus streamlined, agile access to telecom experts to enable customers to maximize uptime and minimize downtime. It also covers end-to-end network assets for all locations—from the core to the near and far edge—for Dell and third-party products, including Dell Telecom Infrastructure Blocks for Wind River, Dell Telecom Infrastructure Blocks for Red Hat , and Dell Bare Metal Orchestrator .
A key benefit of Dell’s carrier-grade excellence support is financially risk-based service level agreements (SLAs) that ensure a timely return to operation following issue detection and reporting. These penalty-backed SLAs include predefined response, restoration, and resolution timelines with automated case creation and customer-facing reporting to track SLA compliance and provide actionable insights into root cause. In the event of a critical incident, all Dell functional teams collaborate in real-time to ensure customers are productive within the defined SLA period. With this, customers can feel confident that their issue will be resolved quickly and transparently.
Dell further aligns our traditional CSP support with enhanced account management and reporting from industry-trained experts. Customers have immediate, one-call access to dedicated telecommunications experts, including a Service Account Manager (SAMT), Technical Account Manager (TAMT), and Customer Success Executive (CSET) who ensure customers are achieving value in line with their goals and desired outcomes. Following issue resolution, the SAMT implements recurring, scalable system maintenance to ensure the network is always up-to-date with the latest firmware and BIOS that continuously improve performance and availability.
Our carrier-grade support also includes proactive and predictive monitoring and enables connectivity through AI/ML capabilities that continuously monitor the environment and mitigate risk with Dell Secure Connect Gateway. Through connectivity information collected in real-time, the designated SAMT can provide personalized intelligence and recommendations unique to each customer’s environment. These technologies are a critical part of our support and allow us to continuously monitor the environment so customers can focus on network operations.
The right level of assistance
Organizations must do everything possible to maintain business continuity and minimize the possibility of revenue loss or reputational damage in the future. We understand the importance of continuous service delivery to maintain end-user expectations and drive revenue. With our carrier-grade support, CSPs can rest assured that Dell is constantly monitoring their network infrastructure and keeping it continually up to date, our specialized account management understands your unique environment and requirements, and when things go wrong, we will get your network back up and running in a timely manner.
Prepare for everything
When the inevitable happens, CSPs need to have the right level of support in place to quickly identify the problem, resolve the outage quickly, and put processes in place to mitigate the risk of further downtime, while keeping costs as low as possible. A key part of this is having the end-to-end support to enable service continuity for critical applications and end users with access to designated industry experts to monitor the network and resolve issues within agreed timeframes.
That’s precisely what Dell Technologies offers with our carrier-grade excellence how to get turkey number for whatsapp support. It provides complete hardware, software and solutions-level support specifically for CSPs, plus streamlined, agile access to telecom experts to enable customers to maximize uptime and minimize downtime. It also covers end-to-end network assets for all locations—from the core to the near and far edge—for Dell and third-party products, including Dell Telecom Infrastructure Blocks for Wind River, Dell Telecom Infrastructure Blocks for Red Hat , and Dell Bare Metal Orchestrator .
A key benefit of Dell’s carrier-grade excellence support is financially risk-based service level agreements (SLAs) that ensure a timely return to operation following issue detection and reporting. These penalty-backed SLAs include predefined response, restoration, and resolution timelines with automated case creation and customer-facing reporting to track SLA compliance and provide actionable insights into root cause. In the event of a critical incident, all Dell functional teams collaborate in real-time to ensure customers are productive within the defined SLA period. With this, customers can feel confident that their issue will be resolved quickly and transparently.
Dell further aligns our traditional CSP support with enhanced account management and reporting from industry-trained experts. Customers have immediate, one-call access to dedicated telecommunications experts, including a Service Account Manager (SAMT), Technical Account Manager (TAMT), and Customer Success Executive (CSET) who ensure customers are achieving value in line with their goals and desired outcomes. Following issue resolution, the SAMT implements recurring, scalable system maintenance to ensure the network is always up-to-date with the latest firmware and BIOS that continuously improve performance and availability.
Our carrier-grade support also includes proactive and predictive monitoring and enables connectivity through AI/ML capabilities that continuously monitor the environment and mitigate risk with Dell Secure Connect Gateway. Through connectivity information collected in real-time, the designated SAMT can provide personalized intelligence and recommendations unique to each customer’s environment. These technologies are a critical part of our support and allow us to continuously monitor the environment so customers can focus on network operations.
The right level of assistance
Organizations must do everything possible to maintain business continuity and minimize the possibility of revenue loss or reputational damage in the future. We understand the importance of continuous service delivery to maintain end-user expectations and drive revenue. With our carrier-grade support, CSPs can rest assured that Dell is constantly monitoring their network infrastructure and keeping it continually up to date, our specialized account management understands your unique environment and requirements, and when things go wrong, we will get your network back up and running in a timely manner.