Integrate customer support with social media tools

[mstakh.i.mom.i]

Similarly, connect your social accounts with Google My Business (GMB). Set up custom notifications every time a review comes in and sort reviews into custom priority inboxes. For example, set up alerts from negative reviews with one or two stars. Respond right away to reviewers from within Sprout to address a poor customer experience, offer a resolution, clarify doubts‌ or thank them for leaving a review.

Review integrations also help you share positive reviews across your social profiles to boost your brand’s credibility. This approach strengthens your brand reputation and builds customer relationships by showing that you value their feedback.

Tracking reviews and social media interactions from one single source of truth also slovenia mobile database makes it easier for you to spot trends in market demands and customer sentiment.


Customer care integrations are all about passing customer tickets and information between teams. These integrations are a great fit if you find that customer questions on social media often need to be passed to a different team to answer. They also give teams visibility into customers’ previous contact history with your organization for faster, more personalized care.

Sprout’s integration with Salesforce Service Cloud is a game-changer in customer care. Salesforce’s global partnership with Sprout gives you a comprehensive view of your customers. This enables you to deliver world-class social customer care plus turn your social data into crucial business insights.