Conciseness and efficiency
Posted: Thu Dec 26, 2024 9:15 am
Sometimes we expect a minimum of small talk and a maximum of benefit from communicating with brands . This is partly why we choose messages – they help us get answers to our questions in just a couple of messages and will not require a lot of time to wait and communicate with a consultant.
We ask a direct question and immediately receive the direct answer we need. For example, “Is there a contactless delivery option?” – “ Yes, we have a contactless delivery option.” Because it is short and to the point, text messages become a great feature in your customer communication that can help increase customer engagement and retention .
It is very important that messages remain in the chat or messenger, then all useful information will always be with you and you will definitely not forget it, because there will be a kind of reminder in the smartphone.
If you want to add an emotional color to your message or taiwan mobile phone number list make it friendlier, you can use emojis The main thing in this matter is to follow simple rules:
Emojis should be appropriate to the conversation. If you are not sure whether they are appropriate for the conversation, do not use them;
Avoid using rare or unclear emojis;
Do not overuse, use in moderation.
Unobtrusiveness
Messages and chats have long been a familiar part of everyday life. That is why brand communication through them does not seem intrusive. Now you do not need to be distracted from your work to respond to a mailing the second it arrives - you can do it when all your main tasks are finished. In this case, messages undoubtedly win in comparison with calls. Calls require an immediate response and can take up your time when you need it most, while messages can wait.
Another advantage of messages is that they do not require full concentration. You do not need to listen to what is being said, and no one around you will hear the dialogue. Communication with the brand will not disturb or distract people near the client. The user does not need to look for a quiet place to get any information from the company, because he only needs to read the content of the message, which cannot be hindered by the environment. You can respond to mailings not only at any time , but also in any convenient place .
With the help of newsletters, clients can get acquainted with the offer after their main tasks, without interrupting their work
In addition, there is a separate category of people who are stressed when communicating on the phone. They experience physiological symptoms of stress when it comes to calling someone or answering a call. Some of them may avoid talking on the phone and ignore all incoming calls from unknown numbers. For them, communication by correspondence is one of the main comfortable options, both in personal conversations and in business.
We ask a direct question and immediately receive the direct answer we need. For example, “Is there a contactless delivery option?” – “ Yes, we have a contactless delivery option.” Because it is short and to the point, text messages become a great feature in your customer communication that can help increase customer engagement and retention .
It is very important that messages remain in the chat or messenger, then all useful information will always be with you and you will definitely not forget it, because there will be a kind of reminder in the smartphone.
If you want to add an emotional color to your message or taiwan mobile phone number list make it friendlier, you can use emojis The main thing in this matter is to follow simple rules:
Emojis should be appropriate to the conversation. If you are not sure whether they are appropriate for the conversation, do not use them;
Avoid using rare or unclear emojis;
Do not overuse, use in moderation.
Unobtrusiveness
Messages and chats have long been a familiar part of everyday life. That is why brand communication through them does not seem intrusive. Now you do not need to be distracted from your work to respond to a mailing the second it arrives - you can do it when all your main tasks are finished. In this case, messages undoubtedly win in comparison with calls. Calls require an immediate response and can take up your time when you need it most, while messages can wait.
Another advantage of messages is that they do not require full concentration. You do not need to listen to what is being said, and no one around you will hear the dialogue. Communication with the brand will not disturb or distract people near the client. The user does not need to look for a quiet place to get any information from the company, because he only needs to read the content of the message, which cannot be hindered by the environment. You can respond to mailings not only at any time , but also in any convenient place .
With the help of newsletters, clients can get acquainted with the offer after their main tasks, without interrupting their work
In addition, there is a separate category of people who are stressed when communicating on the phone. They experience physiological symptoms of stress when it comes to calling someone or answering a call. Some of them may avoid talking on the phone and ignore all incoming calls from unknown numbers. For them, communication by correspondence is one of the main comfortable options, both in personal conversations and in business.