Delaying the answer
Posted: Sun Jan 12, 2025 4:17 am
A question that would take half an hour to resolve in person can be discussed all day long in correspondence. One of the reasons is the long answers of one or both interlocutors.
Delaying the answer
Source: shutterstock.com
Imagine that you ask a question to peru phone data a colleague, and he disappears for half a day. The situation is unpleasant, to put it mildly. Try not to do this. If possible, respond to business letters as quickly as possible. If their flow is large, select those on which important business processes depend, and send responses to them without delay.
Canvases of text
If the message contains a huge canvas of text with long paragraphs or without them at all, it will be difficult for the interlocutor to understand the essence. A modern person does not perceive such texts, so it is important to observe the division.
Stick to the rule: one paragraph - one thought. Then even a long message will be readable.
Grammatical and spelling errors
A business text that is written illiterately reduces the level of trust. Usually, office computers have programs that check the correctness of spelling, but it is better to reread the text yourself.
Use grammar, spelling and online dictionaries if necessary. If it happens that your interlocutor points out a mistake, do not take it to heart. Repeat the corresponding rule of the Russian language once again and remember it for the future.
Read also!
"Sales Triggers That Have Never Failed"
Read more
Business Correspondence Assessment Test
To assess the quality of correspondence, use a specially developed test. Rate your communication on a three-point scale based on five criteria.
Customer service
All counterparties receive well-written, timely responses. Employees know the message standards and adhere to them (e.g. response speed, addressing the client, specifying contacts for feedback). All messages are sent from the correct name and the correct email. The letter contains a comprehensive answer to the incoming question.
Grade:
3 - we use technologies and regulations that guarantee a timely and accurate response;
2 - we know the standards and try to apply them;
1 - act according to the situation.
Unambiguity
Unambiguous means that you have a channel that is considered official for the transmission of important information. For example, email. In addition, it is defined who has the authority to send official data and other important information. Otherwise, confusion is almost inevitable.
Grade:
3 - for each type of information, the appropriate channel and transmission format are used;
2 - the transfer of important data is regulated, but there is confusion;
1 - we manage somehow.
Delaying the answer
Source: shutterstock.com
Imagine that you ask a question to peru phone data a colleague, and he disappears for half a day. The situation is unpleasant, to put it mildly. Try not to do this. If possible, respond to business letters as quickly as possible. If their flow is large, select those on which important business processes depend, and send responses to them without delay.
Canvases of text
If the message contains a huge canvas of text with long paragraphs or without them at all, it will be difficult for the interlocutor to understand the essence. A modern person does not perceive such texts, so it is important to observe the division.
Stick to the rule: one paragraph - one thought. Then even a long message will be readable.
Grammatical and spelling errors
A business text that is written illiterately reduces the level of trust. Usually, office computers have programs that check the correctness of spelling, but it is better to reread the text yourself.
Use grammar, spelling and online dictionaries if necessary. If it happens that your interlocutor points out a mistake, do not take it to heart. Repeat the corresponding rule of the Russian language once again and remember it for the future.
Read also!
"Sales Triggers That Have Never Failed"
Read more
Business Correspondence Assessment Test
To assess the quality of correspondence, use a specially developed test. Rate your communication on a three-point scale based on five criteria.
Customer service
All counterparties receive well-written, timely responses. Employees know the message standards and adhere to them (e.g. response speed, addressing the client, specifying contacts for feedback). All messages are sent from the correct name and the correct email. The letter contains a comprehensive answer to the incoming question.
Grade:
3 - we use technologies and regulations that guarantee a timely and accurate response;
2 - we know the standards and try to apply them;
1 - act according to the situation.
Unambiguity
Unambiguous means that you have a channel that is considered official for the transmission of important information. For example, email. In addition, it is defined who has the authority to send official data and other important information. Otherwise, confusion is almost inevitable.
Grade:
3 - for each type of information, the appropriate channel and transmission format are used;
2 - the transfer of important data is regulated, but there is confusion;
1 - we manage somehow.