Employee Experience and its impact on customer experience

[suhasini523]

Employee Experience F
Contents
1 What is Employee Experience?
1.1 What is a good employee experience?
1.2 Employee Experience and Customer Experience: What is the relationship?
2 How to improve the Employee Experience?
3 Why invest in Employee Experience?
4 Steps to implement EX in your company
4.1 Integrate employees into employee experience planning
4.2 Redesign the business model to take advantage of talents
4.3 Automate processes
5 Conclusions
Investing in employee experience is key in today's companies. The objective is to meet the demands of internal customers. The ultimate goal: that their satisfaction has a positive impact on the productivity and competitiveness of the brand.

It is a fact that improving EX also improves the external north korea business email list customer experience. Let us not forget that those who interact with consumers, ultimately, are your collaborators. Hence, and in a direct line, the importance of keeping them motivated, satisfied and happy.



Want to know more about it? Keep reading

Group-427320753
What is Employee Experience?
Employee Experience (EX) is the experience that employees experience during their professional relationship with a company. However, it does not only refer to the moments within the organization. It also includes all those experienced before and after the professional relationship.

This perception is generated, then, from all the interactions that the employee has with the company, including both formal and informal relationships and all those important events that impact the professional relationship.

employee-experience-concept

Talking about employee experience involves the following questions:

Employee experience is about people. Therefore, a global view is required that includes the rest of the areas of each person's life, not just the work environment.
We talk about perceptions and it is precisely these that first influence the employee's own experience and, subsequently, the CX.
When creating perceptions, it is essential to consider emotions and the impact they have on memories . Let us not forget that it will be based on the memory of those most significant moments that employees will make decisions regarding the company.
The EX begins before the first contact with the organization and lasts even after the employment relationship has ended.