These specialists are needed, they play an important role in the company's work, but they are not highly paid, especially at the very beginning of their career. The following factors influence the income of a client manager:
a specific list of job responsibilities;
industry and scale of activity of the employer enterprise;
region of residence;
experience.
The salary range for a client loan database manager is 20,000-60,000 rubles. If we consider Moscow and St. Petersburg, these figures will be slightly higher - from 80 to 120 thousand rubles. The salary of a client manager working with large customer companies will also be slightly higher than that of the same specialist leading private consumers.
Customer Service Manager Salary
Source: shutterstock.com
This position should be viewed as the beginning of a career. To achieve significant growth, you need to close many profitable deals and show your best side. Then there will be a chance that you will be trusted to perform the duties of a key account manager.
And in the future, you can count on positions such as:
Head of Customer Service Department.
Head of Sales Department.
Director of Development.
Commercial Director.
A manager will always be able to find work in enterprises that conduct commercial activities.
Read also!
"Selling price list: 5 marketing tricks + 10 tips for design"
Read more
How to Find the Right Candidate for a Client Relationship Manager Position
The search for an employee for a vacant position is carried out in the traditional way - studying the received resumes, selecting those that are liked, interviewing the candidates. However, the effectiveness of this method is quite low.
In this case, it doesn't matter who is doing the search - the company itself, the HR manager, or a recruitment agency. In conditions of increased demand for employees, this method does not work.
For example, if a person has sent his resume to several companies, and each of them has invited him for an interview, he will choose where to go. The organization that offers a higher salary and where it is more convenient for the person to work will receive priority. If you leave the search for an employee to chance, you should not expect good results. Statistics for Moscow, for example, show that out of five invited candidates, only one comes to the meeting, although reminders were sent to everyone.
The arithmetic is simple - to conduct five real interviews a day, you need to invite 15-20 people. And to select such a number of candidates, you will have to look through dozens of questionnaires, if there are even that many.
How to Find a Customer Service Manager
Source: shutterstock.com
Disadvantages of this method of finding an employee:
A big investment of effort, time and money.
Candidates have high self-esteem.
You have to choose not from those who are really suitable, but from those who came for an interview.
It is difficult to compare candidates.
However, this method is still popular not only among companies, but even among recruiting agencies and HR specialists.
In principle, the interview method is not so important, the main thing is to ensure interest in the vacancy for the position of customer service manager, which should significantly increase the number of submitted resumes. To do this, it is necessary to promote the vacancy on the labor market.
On the main human resources of Russia: SuperJob and HeadHunter – you can promote for a certain fee. This method is more effective, but here too success depends on many factors: working conditions, attractiveness of the company, etc. Therefore, you should not save on promotion if it will bring a positive result.
To immediately ensure the maximum response funnel, you should use one of the interview option