The Complete Guide to Chatbot Definitions

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This comprehensive guide to chatbot definitions defines today's chatbots in a clear and simple way. Expect real-life chatbot examples along with discussions of the latest in chatbot types and chatbot software. You'll also walk away having learned the (many!) benefits of chatbots for your business and how to build and integrate chatbots.

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Chatbot Definition: What is the best definition of chatbot?
Since a chatbot is essentially what it does, the best way to define the tool is to break down the word itself. Chatbot: A bot that chats. That’s easy. But not all chats are created equal. Neither are bots themselves. Recent innovations in chatbot have made this clearer than ever.

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Chatbot definition: Chatbots were actually first developed in the 1960s by computer scientists in the US. They became commercially popular decades later, in 2009, after a Chinese company launched WeChat, a pioneering chatbot platform.
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The collective win for all businesses using chatbots is that they benefit from the additional channel that chatbots bring to the business. Channel? Yes, a communication channel, specifically. What businesses are really seeing is a faster and easier way for customers to talk to brands (and on platforms they’re already using), which in turn drives brand engagement.


Chatbot Definition: A new channel of communication with the customer
Keeping our definition of a chatbot simple, let’s now talk about two main types o vp security email database f chatbot software – namely AI vs. pre-built chatbots – and then some chatbot types in between these two groups. Ready?

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Chatbot Definition: AI and Pre-Built Chatbots
AI stands for artificial intelligence. You probably knew that. What you may not know is another acronym that this whole AI business is based on. And that is NLU. NLU stands for natural language processing.

When talking about chatbot software, an AI chatbot is one that aims to understand customer input contextually, allowing for a more dynamic conversation rather than something limited to a script or rule. And therein lies the difference between the two types of chatbot software: contextual conversation, versus scripted conversation. “Pre-built” in the chatbot world is another term for scripted or rule-based chatbots. This means that the chatbot’s interactions are guided by questions and dialogue options, sometimes called “flows” or “trees.”

For example, pre-built chatbots can be optimized for sales funnels by intelligently directing question and answer flows, keeping customers focused and maximizing conversions. AI chatbot software, however, can answer more nuanced customer questions thanks to its greater contextual understanding.

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Chatbot Definition: Serviceform Chatbot Builder Dialog Flows
Check out AI vs. Pre-Built Chatbots for an informative (and clever!) read