Work through objections
Posted: Wed Jan 22, 2025 7:00 am
Among them:
correct behavior and stress resistance regardless of the situation;
politeness and restraint;
do not deviate from the company rules and adhere to the communication style according to them;
do not deviate from the scripts (if any);
study modern communication styles and sales techniques;
respond competently to objections;
navigate the entire range and intricacies of the company's work 100 percent.
Step-by-step algorithms
Store employees in social networks develop entire algorithms for communicating with the client. It looks something like this:
Make contact;
Identify needs;
Offer an assortment;
Make a deal.
Each stage has its own nuances, but it is also worth understanding that different communication channels differ in their communication algorithm.
Methods of communication with clients in different germany email list channels
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Regardless of the communication channel
There are several points that are worth remembering when communicating with clients, regardless of whether it is a phone, messenger or online chat.
Respond quickly to the client's request and take care of prompt feedback. There is an opinion that the client should wait no longer than one minute for an answer. Otherwise, he will go looking for where he will be answered faster.
Use your time efficiently and solve a specific problem for the client, rather than offering a number of additional services. Of course, there are people who love promotions, bonuses and special offers, but even they won't listen to them until they are 100 percent sure that their needs will be met.
correct behavior and stress resistance regardless of the situation;
politeness and restraint;
do not deviate from the company rules and adhere to the communication style according to them;
do not deviate from the scripts (if any);
study modern communication styles and sales techniques;
respond competently to objections;
navigate the entire range and intricacies of the company's work 100 percent.
Step-by-step algorithms
Store employees in social networks develop entire algorithms for communicating with the client. It looks something like this:
Make contact;
Identify needs;
Offer an assortment;
Make a deal.
Each stage has its own nuances, but it is also worth understanding that different communication channels differ in their communication algorithm.
Methods of communication with clients in different germany email list channels
87% of our graduates are already working in IT
Leave a request and we will help you choose a new profession
Leave a request
Regardless of the communication channel
There are several points that are worth remembering when communicating with clients, regardless of whether it is a phone, messenger or online chat.
Respond quickly to the client's request and take care of prompt feedback. There is an opinion that the client should wait no longer than one minute for an answer. Otherwise, he will go looking for where he will be answered faster.
Use your time efficiently and solve a specific problem for the client, rather than offering a number of additional services. Of course, there are people who love promotions, bonuses and special offers, but even they won't listen to them until they are 100 percent sure that their needs will be met.