Set clear expectations and boundaries
Posted: Thu Jan 23, 2025 4:32 am
Live chat support agents may have to work with more than one customer at a time. This multitasking makes agents prone to errors and burnout.
If you get an influx of support requests (especially during peak hours), it is better to hire an external agency or multiple agents.
Stressful environment
Live chat agents interact with disgruntled or confused belarus phone number list customers who may convey offensive comments that can be translated across the screen and negatively impact agents.
To address these issues, here are some tips for live chat agents.
Live chat tips
Ask questions to get enough context.
Know your resources.
Strive for speed and efficiency.
Get straight to the point.
Complex problems require simple answers.
Consider your audience and industry.
Humanize interactions between customers and businesses.
Ask for help.
Document everything.
1. Ask questions to get enough context.
Miscommunication is common in virtual messaging.
If you get an influx of support requests (especially during peak hours), it is better to hire an external agency or multiple agents.
Stressful environment
Live chat agents interact with disgruntled or confused belarus phone number list customers who may convey offensive comments that can be translated across the screen and negatively impact agents.
To address these issues, here are some tips for live chat agents.
Live chat tips
Ask questions to get enough context.
Know your resources.
Strive for speed and efficiency.
Get straight to the point.
Complex problems require simple answers.
Consider your audience and industry.
Humanize interactions between customers and businesses.
Ask for help.
Document everything.
1. Ask questions to get enough context.
Miscommunication is common in virtual messaging.