Possible features for the energy industry
Posted: Sun Jan 26, 2025 4:02 am
Especially in view of the ever-increasing energy prices, people are looking elsewhere for potential savings. In a self-service portal, users can carry out many processes completely independently and the existing team can instead concentrate on other work - such as acquiring new customers. Likewise, the use of a chatbot can automatically answer the majority of incoming tickets or redirect them to the right place, which also relieves the support team and offers users quick help.
Availability
Users have the opportunity to view their contracts, current tariffs, costs incurred, etc. at any time, or to make changes, new contracts and other processes themselves. You are not tied to specific working days or the staffing of a hotline. In addition, you have access to the entire range of information provided by the service provider at any time.
Transparency
Users receive a transparent overview of contracts, inquiries and process progress or the current status of their transactions in a self-service portal with just a few clicks.
Customer Experience
Just as users probably already know from online shopping, they also expect armenia consumer email list​ an optimal customer experience from their energy provider.
>> Automate & Profit <<
Like every industry, the energy industry also has its own special features. Accordingly, most self-service portals cover similar user requirements with their features. Especially in direct contact with end customers, for example from municipal utilities to consumers, features such as viewing consumption, entering meter readings or a contract overview can be described as standard to a certain extent. First of all: Providing these convenient services around the clock is convenient and useful for every user. Nevertheless, customers now see them as hygiene factors and are rarely suitable for differentiating from the competition. Below we would like to name a handful of features that can both take the service to a new level and represent a possible differentiation from the competition.
Individual household analyses for energy savings
Connecting other stakeholders such as installers
Individual online consultations
Connection of other municipal portals for synchronization of contract and customer data
device management
What are the fundamental challenges of a self-service portal?
Impersonal
Offering services via a self-service portal is impersonal and requires only a minimum of human interaction. But is this aspect even important when choosing an energy service provider? Many customers use comparison portals to find the cheapest provider and place little value on personal contact.
Design
The right user experience and an optimal user interface play an important role in the self-service portal. A poorly designed portal without intuitive use may unintentionally overwhelm users. A content management system (CMS) can be the decisive tool here to provide customers with the perfect portal.
Availability
Self-service portals require a stable and fail-safe architectural basis. This is because all stakeholders expect access to the portal around the clock. Corresponding requirements should already be taken into account in the planning phase.
Availability
Users have the opportunity to view their contracts, current tariffs, costs incurred, etc. at any time, or to make changes, new contracts and other processes themselves. You are not tied to specific working days or the staffing of a hotline. In addition, you have access to the entire range of information provided by the service provider at any time.
Transparency
Users receive a transparent overview of contracts, inquiries and process progress or the current status of their transactions in a self-service portal with just a few clicks.
Customer Experience
Just as users probably already know from online shopping, they also expect armenia consumer email list​ an optimal customer experience from their energy provider.
>> Automate & Profit <<
Like every industry, the energy industry also has its own special features. Accordingly, most self-service portals cover similar user requirements with their features. Especially in direct contact with end customers, for example from municipal utilities to consumers, features such as viewing consumption, entering meter readings or a contract overview can be described as standard to a certain extent. First of all: Providing these convenient services around the clock is convenient and useful for every user. Nevertheless, customers now see them as hygiene factors and are rarely suitable for differentiating from the competition. Below we would like to name a handful of features that can both take the service to a new level and represent a possible differentiation from the competition.
Individual household analyses for energy savings
Connecting other stakeholders such as installers
Individual online consultations
Connection of other municipal portals for synchronization of contract and customer data
device management
What are the fundamental challenges of a self-service portal?
Impersonal
Offering services via a self-service portal is impersonal and requires only a minimum of human interaction. But is this aspect even important when choosing an energy service provider? Many customers use comparison portals to find the cheapest provider and place little value on personal contact.
Design
The right user experience and an optimal user interface play an important role in the self-service portal. A poorly designed portal without intuitive use may unintentionally overwhelm users. A content management system (CMS) can be the decisive tool here to provide customers with the perfect portal.
Availability
Self-service portals require a stable and fail-safe architectural basis. This is because all stakeholders expect access to the portal around the clock. Corresponding requirements should already be taken into account in the planning phase.