Settings that you will not be able to perform on the digisac robot
In order to get good results when using this feature, you need to know which commands cannot be entered.
However, it is worth remembering that none of them directly impact the quality of service.
During service, we cannot configure a setting that allows the robot to country code philippines list call the person by the name they typed.
Example: “Hello, my name is Amanda, can you help me?''
However, we can include the variable “{{contact_name}}” which allows the robot to call the customer by the name registered in the address book.
Select the interval between one message and another.
In other words, if the bot sends a message at 9:00 AM, the next one will be sent as soon as a specific action is performed. We cannot schedule the sending of messages.
Send a new message if the user does not respond to previous ones.
Suppose the user sends a message like: “Hello, I would like to speak to an attendant”.
After that, the robot sends the available options and until the customer selects the option they want, no message will be sent.
Bonus Tip: How to Create a Perfect Robot
Define the purpose when using it
What is your company's objective in using the robot? It is important to define them.