Reason 3: The visitor doesn't trust you (or your product)
Your self-written web texts about service, delivery times and product knowledge do not tell the visitor anything concrete. Your competitors write exactly the same. No matter how good your text is, the visitor will always remain in doubt: "Can they be trusted?"
You can never be 100% complete in your product and service texts either. For example, if you have a large assortment. It can always happen that you mix up information or forget important product information. If information is not complete or appropriate, consumers with knowledge of the matter may start to doubt: "Is this correct?"
Therefore, when setting up chat, investigate where visitors may have doubts or which products poland telegram data need additional explanation or checks. That is the ideal place for a chat button or invitation. Therefore, also ensure that operators have knowledge of the matter. If you do not pass the check of visitors, there is a good chance that he will look further.
Reason 4: Impatience
For many visitors, nothing is more irritating than waiting (see also reason 1). The modern consumer is generally very impatient. This is especially true for impulse buyers. The ultimate frustration for someone with impatience is that he has to explain everything 3 times. So you would do well to set up the chat in such a way that the operator immediately gets a good picture of the visitor. Which product does he want to buy? Has the visitor ordered something before? With a cobrowsing function, an operator can possibly watch along directly.