Dedicated retention teams can explain

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Scenario: You're not currently a BT customer and want to inquire about broadband, TV, or landline packages available at your address.
Assistance: Agents can perform address checks to confirm service availability and speeds, explain different package options (e.g., Fibre Essential vs. Full Fibre), detail pricing structures, and guide you through the process of setting up a new account and installation. They can also advise on any new customer-specific promotions.
Upgrading Existing Services:

Scenario: You want faster broadband, more TV channels, or argentina phone number list enhanced landline features.
Assistance: Agents can review your current package and usage, recommend suitable upgrades based on your needs, explain the associated costs, discuss new contract terms, and process the upgrade order. They can also confirm installation dates or activation times for new services.
Contract Renewals and Re-contracting:

Scenario: Your current BT contract is coming to an end, and you want to discuss renewal options to avoid out-of-contract price increases or explore new deals.
Assistance: your current contract terms, present new deals available for existing customers, and help you choose a new contract that meets your budget and service requirements. This is often an opportunity to negotiate for better value.
Adding New Products (e.g., Mobile, Smart Home):

Scenario: You currently only have BT Broadband and want to add a BT Mobile SIM, BT TV, or explore BT Smart Home solutions.
Assistance: Sales agents can explain the benefits of bundling services, detail package inclusions, and process orders for additional BT products, often highlighting exclusive bundle discounts.
Specific Product Information:

Scenario: You have detailed questions about a specific BT product, such as the capabilities of a new BT Hub, features of a particular BT TV package, or technical specifications of a landline phone.