Collecting consent from users in Portugal, especially for communications like phone calls, emails, or marketing messages, must be done carefully and transparently to comply with regulations, primarily the General Data Protection Regulation (GDPR), which applies across the EU, including Portugal. Here’s how to effectively collect consent:
Obtain Explicit and Unambiguous Consent: Consent must be freely given, specific, informed, and unambiguous. This means users should actively opt-in, clearly indicating their agreement. Pre-ticked boxes or assuming consent are generally not acceptable. For sensitive communications, explicit consent (a clear affirmative action) is required.
Provide Clear Information: When asking for consent, you must provide clear and comprehensive information in easily accessible forms. This includes:
Your identity (who you are).
The purpose(s) for which you intend to use their data (e.g., "to receive marketing calls about our products").
Any third parties you might share the data with.
How long you intend to keep their data.
Their right to withdraw consent at any time.
Make Withdrawal of Consent Easy: You must make it just as easy for users portugal phone number list to withdraw their consent as it was for them to give it. This could be through a simple link in emails, a dedicated phone number, or an option in your website's account settings. Clearly communicate how they can opt-out.
Use Distinct Mechanisms for Different Purposes: If you intend to use data for multiple purposes (e.g., customer support calls and marketing calls), you should ideally obtain separate, specific consent for each purpose, or clearly group related purposes in a way that is compliant and transparent.
Keep Records: Maintain evidence that consent was obtained, including how, when, and from whom it was collected. This documentation is crucial if questioned by data protection authorities like the Portuguese Data Protection Authority (APDP).
By following these steps, you ensure compliance with Portuguese data protection laws, build trust with your users, and use contact lists ethically and effectively.