Customer Service Insights

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Analyze and monitor bot performance through metrics, statistics, and dashboards that provide all the necessary information.
Extract content from web pages, such as FAQs, to turn it into bot topics that can be used in conversations.
Integrate your chat bot with the Microsoft 365 suite
As we have already mentioned on other occasions, one of the main features offered by the Microsoft 365 suite is the possibility of integrating its tools with each other, in order to streamline tasks. In the case of Power Virtual Agents, this was no different. So you can integrate this tool with:

Dynamics 365 : Through this connection you will have a complete view of your customer service operations and know which topics are trending or which consume support resources, and then easily automate them.
Dynamics 365 for sales : This combination allows you to record the question that users ask the most, as well as the most consulted product or service, in order to subsequently work based on this information. In addition, it is an excellent way to guide your lead capture and loyalty campaign in a simple way and with a greater probability of success.
Microsoft Power Automate : Bots that can chat with singapore whatsapp resource users are great, but bots that can act on your behalf are even better. With Power Virtual Agents, you can easily integrate back-end systems and services out of the box or through hundreds of easy-to-add custom connectors using Power Automate. This makes it simple to create a bot that not only responds to the user, but also takes action on your behalf.
Azure : The Power Virtual Agents tool is installed in Azure, taking advantage of its full potential in terms of artificial intelligence, allowing the creation of advanced and customized scenarios.
As you can see, well-applied technology is our best ally to make our day-to-day lives easier. So, don't think twice and improve your business's customer service with Microsoft Power Virtual Agents. Do you need more information? Contact us by calling 967 50 50 20 or send us an email to [email protected] We look forward to helping you!

Tags: virtual assistant , chatbots , artificial intelligence , microsoft power virtual agents , power platform
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