Zendesk + Ultimate
Zendesk today announced it will acquire Ultimate, an industry-leading service automation provider, to offer the most comprehensive customer experience (CX) AI proposition on the market.
The latest data from CX Trends shows that unprecedented demand for AI is increasing the speed and frequency of customer interaction. In this new era of AI-powered CX, AI agents can go beyond traditional bot capabilities to help brands transform service into a competitive advantage.
Together, Zendesk and Ultimate vietnam whatsapp number will give businesses the flexibility and control to solve problems their way, whether with fully autonomous AI agents, workflow automation, or human contact. For human agents, this means spending more time building relationships, solving complex challenges, and applying first-contact customer experience to become strategic partners for the company.
“AI is the future of CX and the next generation of AI agents are not just a tool, but a necessary and fundamental shift in how businesses will engage with their customers,” said Tom Eggemeier, CEO of Zendesk. “With Ultimate, we will help our customers set a new standard, with AI agents that give customers the support they need quickly and effortlessly. This means human agents can focus on what they do best: building relationships, solving complex challenges, and applying innovation and creativity to move businesses forward.”
“Our mission has always been to help businesses use AI to deliver delightful support experiences. We’ve seen 99 percent of CX organizations that adopt AI permanently shift to a hybrid AI-human agent approach,” said Reetu Kainulainen, CEO and co-founder of Ultimate. “As part of Zendesk, we now have the scale to drive this transformation for every business.”