Evolving with you: Under's Premium Services

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At Under, we believe in embracing our customers’ problems as if they were our own. From the beginning, this has been the core of our service culture. I remember when we first started offering web hosting many years ago. We would go above and beyond, getting into the customer’s application and helping to make it compatible with the operating system, application servers, and database. None of our competitors did this.

However, we realized that although the service was premium, the cost of providing this service was very high, and customers at the time were not willing to pay for it. This turned out to be a mistake on our side, as the cost of providing the service without charging for it prevented us from scaling the product. Today, we understand that we should have charged for this service only to those customers who really wanted it.

Today, it is undeniable that the IT environment has become increasingly crucial for businesses, a trend that will only accelerate. The challenges around availability, cost efficiency and security of data and services are becoming increasingly complex. Given this, we understand that many of our customers will not be able to manage their IT alone in the future due to this increasing complexity.

We realize that our clients, in general, do not fully dominican republic telegram lead master the Cloud technology (IaaS such as VMs and Bare Metal) that we offer. They need help in choosing the best technologies, always based on our understanding of the client's business, knowledge of their SLA demands and their investment capacity to create the ideal project.

That's why, in 2023, we decided to start offering our Managed Hosting and Managed Resiliency services in a structured and independent manner. These services, which were previously offered in an integrated manner, are now presented as a separate solution, providing a clear view of the investment and allowing the customer to make a more informed decision.

Managed Hosting goes beyond simply configuring the cloud for the client. We develop a customized architectural improvement project for each client, seeking to obtain the best cost efficiency and, above all, to make the infrastructure fully functional. At Managed Resiliency, our goal is to set up a project with resilience, security and better availability, aligned with the specific needs of the client.

We are also expanding our premium service offerings, preparing for the future and the growing demand for managed IT services. We have seen countless cases of clients who started with just one server and, with the help of our team of sales consultants and architects, created sophisticated solutions that allowed their businesses to grow. Some of our clients have grown so much with our support that they have ended up selling their companies to larger companies in very advantageous M&A deals.

However, we believe that an infrastructure cannot be considered premium if it is not well used. Therefore, we are committed to assisting our customers with these new services, allowing them to get the best out of their infrastructure.

We believe that evolution is a journey, and we are committed to walking alongside our customers, helping them navigate the complexity of IT and achieve their business goals. With our new Managed Hosting and Managed Resiliency services, we are ready to provide the support they need so they can focus on what they do best, while we take care of their IT needs.

We look forward to continuing this journey together and facing the challenges of the future, always striving to provide the best service to our customers.