TRYME also expressed that they like

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The founder of Shiduo shared that TRYME's customer service is "micro-customization" that adheres to flexibility and will insist on giving consumers a warm and warm feeling. However, for old customers and sincere customers, customer service staff also have the right to consider the situation. Provide better after-sales service than the website description!

Integrate membership system information to understand customer needs immediately
Currently, TRYME integrates the website’s online customer service, LINE, and FB Messenger messages into the Omnichat backend for unified management. The TRYME team said: “Now there is no need to go to each platform one by one to check whether there are messages, which greatly reduces the anxiety of customer service staff! In addition, , Omnichat is integrated with our store opening system, allowing customer service staff to directly see information such as member numbers, recent orders, shopping cart contents, etc., and also allowing the customer service team to grasp customer needs faster! ”

Product catalogs are connected in series, and the customer service shopping guide can do it and see it.
In addition, the "Website Product Shopping Guide" function. You can directly select website products from the customer service processing screen, and send product names, pictures, prices, purchase links and other mexico email list information directly to customers in message cards, allowing the problem to be solved by the shopping guide. The process is smoother.

Founder of Shiduo: "Customer service staff now not only solve customer problems, but are like sales staff at department store counters. Both sales and customer service can play a role! From the perspective of managers, the shopping guide performance report is also very convenient to review. We also To this end, a bonus system is developed to motivate customer service staff.”


TRYME Shiduo: "I will tell Jingye that Omnichat is very difficult to use, but I recommend that my friends buy the highest plan!"
At the end of the interview, we asked the founder of TRYME: If someone in the industry asked about Omnichat, how would you describe us?

The founder of TRYME jokingly said: "If you are a competitor, I would say this is very difficult to use, don't use it! But if you are a good friend, I will recommend him to choose the highest plan, both in terms of functions and consulting services, it is worth it!"