Integrasi CRM (Customer Relationship Management)

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Call priority settings
This feature allows businesses to prioritize calls based on factors such as the type of customer issue or level of importance. This way, more urgent or important calls can be handled more quickly.

Waiting time management
This system provides the ability to manage customer jiangsu mobile phone numbers database wait time efficiently. Companies can display estimated wait time information to customers, provide notifications or alternative options, or direct them to other communication channels.

Storage of customer information
This system is integrated with a CRM system that allows centralized storage of customer information. Data such as purchase history, preferences, or special notes can be accessed by agents while serving customers.

Customer data integration
The system integrates customer data from multiple sources, including calls, emails, chats, or social media. This allows agents to get a complete picture of the customer when interacting with them.

Customer interaction history
With CRM integration, the system provides a complete history of customer interactions. Agents can view the history of previous calls, messages, or support tickets, thus providing more personalized and relevant service.