"How satisfied are you with the services you received today?"

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It’s surprising how difficult it can be to entice customers to complete surveys, so make them as simple as possible. Now, using sondaje cu clienții really zooms in and customizes questions that are specific to a customer’s interactions with your brand, but let’s start with the basics:


You can then provide a list of, say, five options from "very satisfied" to "very dissatisfied."


To calculate your satisfaction rate, divide the qatar mobile database number of "very satisfied" customers by the number of customers who completed your survey, then multiply by 100.

(Satisfied customers/number of customers) x 100= customer satisfaction rate

The higher the number, the better! But if the figure is not 100%, there is still work to be done.

It’s impossible to please everyone, and some people are simply too grumpy to give credit where credit is due. But there could be real reasons behind many customers’ dissatisfaction, and it’s worth trying to find out what they are. In addition to distributing a multiple-choice questionnaire, as mentioned above, include a comments box so that your unhappy customers can explain their grievances to you.

Net Promoter Score (NPS)
Your Net Promoter Score (NPS) is an estimate of the number of customers who would recommend your business and therefore do valuable marketing for you, at a reduced cost.