Full Episode Transcript:
Why Your Business Needs Chatbots | The Benefits of Modern AI
Intro Voice: (00:04)
You’re listening to the Customer Service Secrets Podcast by Kustomer.
Gabe Larsen: (00:11)
Service Secrets Podcast. You’ve got your host, Gabe Larsen, and today we talk about india phone number list the benefits of chatbots in customer service and why I think your business can probably benefit. So look, there are innumerable studies that highlight the future of customer experience and how chatbots are one of the most common ways to improve the customer experience. You’ve seen it. I’ve seen it. The word chatbot, yeah, it can be a little bit ambiguous. It does apply to a lot of different applications. Your Amazon Alexa can be thought of as a bot or SMS communication from your favorite retail brand. But one type of chatbot that has proven to help reduce costs and improve your CSAT scores is this idea of virtual agents. Now, those two reasons alone are beneficial enough to start leveraging chatbots today, right?
Read MoreHide
Gabe Larsen: (01:17)
Maybe, but how do you actually do this? What are the other values this idea of chatbot can bring to your business? So first and foremost, chatbots will help you automate repetitive or tedious tasks. In addition, they can help respond faster than oftentimes a human can. You get this after hours problem and chatbots can be fantastic there and they can eliminate the information gathering that takes place during the initial stages of a confirmation. Those mundane tasks, yes, those are great places to throw those chatbots. Now this alone will free up agent time and really help them determine the root cause of the customer inquiry and also help resolve their issues a lot faster.
Gabe Larsen: (02:14)