However, on a more detailed level, one can point out that Business Process Services have an additional layer of technology combined with BPO. It is a mix of people, processes and technology that differentiates it from BPO.
In recent years, there has been a shift in the industry jargon. BPO has become BPS; now, in 2025, it is known as Business Process Management (BPM). BPM focuses more on management-related tasks, but the main aim remains to manage and automate an organisation’s commercial processes.
Here is how BPS benefits businesses:
With the help of expert professionals, BPS helps enhance customer experience.
They help increase business revenue with the use of design thinking, artificial brazil phone number list intelligence, augmented data and analytics processes, and multi-channel support.
They encourage the adoption of modern operational principles.
The use of advanced technology and process redesign helps increase productivity.
The profit margin increases through cost reduction.
Specialised BPS support helps businesses test and work on new and innovative ideas.
BPS encourages a circular economy by putting recycling concepts into use.
From BPS To BPaaS
Businesses have benefited from digital transformation, and how! Technology has benefited businesses, leading to cloud services. Business Process as a Service or BPaaS is a fully configurable cloud service that helps companies to stay on top of the best industry processes and practices. It takes business processes one step further by increasing efficiency and reducing costs and downtime. Businesses benefit through.
Main Advantages of Business Process Services
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