These features are ideal for businesses looking for basic call management software:
Business hours: Set customized schedules to confirm when each of your bulgaria phone number list numbers is available to receive calls.
Voicemail: Record, upload, or write the script for a customized message to greet callers when you’re away.
Call routing: Direct calls to the correct teammates every time by customizing distribution and ring rules.
Interactive voice response (IVR): Set up a smart IVR directory that automatically guides callers to the correct team on their first try.
Extensions: Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.
Blocklist numbers: Eliminate spam callers and bots so you can focus more on the conversations your business cares about.
Call management solutions without these basic features will most likely not be the right fit for your company, regardless of size.
These features are ideal for businesses looking to use their call management software in tandem with a call center:
Real-time modifications. Toggle your system settings at any time, including adding new numbers or users in a single click.
Call queuing: Give inbound callers the option to remain in queue until one of your agents is available to talk.
Ring groups: Route calls to teams grouped by location, language, skill, or any other trait you’d like.