What to expect from the revamped support system:

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Efficiency With Streamlined SMS Order Updates
Experience hassle-free tracking with comprehensive SMS notifications specifically curated for ‘Out for Pickup’ shipments. We’ve revamped our system to keep you informed effortlessly, ensuring smoother logistics planning for your business.

Revamped Support For Better Support
We’ve revamped our support system for both mobile app and web to make your experience even smoother and more organised. We’re centralising support requests into one place for faster assistance.

1. Revamped Support

a) Improved Ticketing System: When you face complex problems that can’t be finland phone number list fixed on your own, you can now easily submit support tickets directly from the help centre.

b) Dedicated Knowledgebase: The help centre has a wide range of helpful articles that can be your quick go-to guide for solving any questions or concerns you might have.

2. Alternate Phone Number in Call Support


When reaching out to Support, you can now add an alternate mobile number to get support calls.

3. Showing all escalations in the Help Centre

We’ve made it easier for you to track and handle concerns from your Shiprocket account. All the raised issues will now show up in the Help Centre. When it’s about a pickup delay, we’ll use the Pickup ID as your Ticket ID. For all other concerns, the AWB will be your Ticket ID.