Customer Service: How to Improve Customer Service with NetHunt CRM

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Today's consumers are looking for more than just quality products. They value care, attention, and a personalized approach, and they pay attention to how quickly their issues are resolved. It's no wonder that 68% of consumers are willing to pay more for products and services from companies with top-notch customer service.

In this article, we will look at what customer service is, why it is important, and how to improve customer service with NetHunt CRM .

Content

What is customer service?
Key customer service challenges and how to overcome them with NetHunt CRM
​Key benefits of quality customer service
Customer service from scratch: what to look for
Conclusion
Popular questions
What is customer service?
Customer service is a set of service and support measures that a company provides to consumers at all stages of interaction: before, during, and after purchasing a product or service. These include consultations, problem solving, technical support, follow-up, etc.

Quality customer service builds trust in a company, helps retain customers, and builds a positive image. In a competitive environment, this is a key advantage, as the level of service often determines a consumer's choice between similar products or services.

Let's look at a few examples of how customer service works at different stages.

Before purchase. The client can request a consultation to obtain detailed information about the product or service, clarify the functionality, price, terms of purchase, and learn about the benefits.

During the purchase. The company guarantees a comfortable order process, responds quickly to requests, and resolves any technical or logistical difficulties.

After purchase. The company supports customers belgium phone numbers list after the sale: sending additional instructions and tips about the product or offering technical assistance.

Key customer service challenges and how to overcome them with NetHunt CRM
Customer service is an important element of a successful business, as it helps retain customers. However, on the path to impeccable service, problems arise that affect customer satisfaction.

Let's consider the main problems and ways to solve them with NetHunt CRM.

Slow response to customer requests
A quick response to customer inquiries is one of the components of quality service. 77% of customers believe that a prompt response is the most important factor in service. 52% of leads will stop working with a company and turn to competitors if they have to wait. You can avoid this with NetHunt CRM.

The CRM system optimizes the processing of customer requests: their requests via email, web forms, social networks, or instant messengers automatically enter the CRM.

Moreover, NetHunt CRM immediately assigns a responsible manager. The client request will not be lost, and the employee will quickly receive a notification about a new lead and respond to it. This approach reduces the time for processing requests, increases the level of service and helps convert leads into real customers.

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Lack of a centralized database
If customer information is stored in different systems and spreadsheets, it can be difficult to access the data. Your team will look unprofessional if the customer has to repeat the same details every time they contact you.

With NetHunt CRM, you don't have to manually create records, copy and import data into the system. CRM instantly creates a contact, fills out a customer card, and pulls all available information from incoming emails, social networks, and other sources directly into the system.

All interaction with the client is on his card: contact details, history of requests (emails, calls, communication in chats or social networks), conversation records, tasks and important documents (contracts, checks, etc.). Managers do not need to clarify details during each request, and clients do not need to repeat the same thing.

Another advantage of NetHunt CRM is reliable protection of information about clients and leads . In the CRM system, you can configure access rights for colleagues depending on their roles in the team. Each employee sees only the information that he needs for the task.