Increase friend participation and allow friends to proactively provide improvement solutions Questionnaires are also like a kind of intention voting. Merchants can conduct a questionnaire for service or product optimization, and let friends help the editor and business owners make decisions together, collect consumer suggestions, and provide services that truly meet user needs. with products. 4. Give feedback to friends who filled out the questionnaire In the "questionnaire survey" in the backend of LINE's official account, you can attach coupons or draws to thank you for your responses to increase the incentive to participate. When the questionnaire ends, timely and anonymous disclosure of statistical results, or public responses to the options with higher votes, can let friends who answered the questions know that their choices are meaningful. Analyze the results of questionnaire data to uncover potential customer needs.
When the results of the questionnaire are released, the most important thing azerbaijan mobile phone number list is how should we analyze the information collected through the questionnaire? At this time, we have to go back to what we envisaged at the beginning of the article. What are the initial key issues in questionnaire design? After analyzing the questionnaire, it is usually found that consumers’ voices contain multiple messages. The most common categories are as follows: 1. Understand consumers’ desires and desires What are his psychological desires or needs? Merchants can use this information to strengthen their own advantages and further create customer loyalty. 2. Understand consumers’ needs and pain points Where are consumers dissatisfied?
Are there any needs that our products have not yet fulfilled, or that our competitors have not yet fulfilled? When encountering a problem, you must return to the essence of the problem and delve into the real needs of customers, only then can you come up with a solution that can truly improve the problem and make consumers willing to pay for it! 3. Understand customers’ conflicts (reasons for hesitation and factors to consider) Before a customer purchases your product or service, there may be many reasons why he or she is hesitant. For example, price, service, packaging, quality, durability, shipping method, return method...etc. Try to find the key factors that make most customers doubtful, so that you can prescribe the right medicine and increase the transaction rate.