What steps should users take to successfully adopt the technology?

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Organizations need to successfully realize the value of new technologies . To do so, the role of user adoption is fundamental . Below we share 10 essential tips to achieve this.

New technologies imply new adoption challenges
We are going through times of uncertainty due to the strong impact that COVID-19 continues to cause worldwide. However, we must also be aware that we are going through an unprecedented flow of innovation .

The use of technology has increased and is being used more vigorously than ever before, despite the crisis . In many cases it means a boost to business improvement, and in many others it is the lifeline for companies at this time.

On the other hand, the ability of organizations to stay ahead of the rapid pace of new technologies is critical , and this is nothing new. In fact, many studies highlight that the biggest obstacle to this situation lies in user adoption .

The ability to adopt and accept new technologies goes indonesia phone number lead beyond providing training courses: it requires a change management process that, in addition to providing the right information at the right time, must promote a new growth mindset in people that leaves aside old approaches .

Companies can help increase the efficiency and effectiveness of technology adoption for their users by following these recommendations:

Awareness
The adoption process must begin with the awareness that the new technology has been adopted to help users and that it is a change that brings multiple benefits. It is necessary to convey this because if there is no understanding and awareness, there will be failure. To do this:

Focus all communication on how the new technology will help people do their jobs better and faster. If there are different responses for different groups, it would be possible to write separate communications. It is important to include specific examples of tasks that previously took longer or were not possible at all, and show visually how they are now feasible using the new technology.

As people begin to understand, energy will need to be focused on making people aware that technology can be customized to meet their specific needs.

Once all the information is processed, people will likely focus on the amount of effort needed to make the change. In this regard, it will be essential to demonstrate the process necessary to begin using the new technology, including how they will learn it and how they will apply it.

Social implications play a key role in demonstrating how important the use of the new technology is for users. Communicate that experts, leaders and influencers in the organization are using the new technology as well.

Learning
Once awareness has been achieved and perceptions have been generated about the importance and value of the new technology, it will be time to reach the learning phase of its adoption. This will allow users to visualize how it integrates with their current work processes.

One of the most significant obstacles in the adoption process is when there is a desire to change but a mental model prevails that prevents rapid change. To help with this critical situation, it is important to spend time helping to unlearn old mental models and adopt a new approach. This is easier when the individual and the organization foster a culture that supports the growth mindset.

Comfort among people must then be fostered through adequate and available knowledge of the technology to use it. This is where role-based learning focused on job-specific capabilities comes into play.

It is important to note that the comfort level should not only be focused on the new technology. Learning needs to include how the technology should actually be consumed, used, and obtained value from it through praxis.