In addition to being an executive, you are also a customer of many other companies, right? So, you must know how quality service makes all the difference in whether or not you continue doing business with the company, recommending it to friends or even recommending it . But what would quality service be, right? For us, we can translate it as responsive service .
Next, we’ll open your mind to the importance of responsive customer service, show you how this is a determining factor for the success of your business, and how you can transform your customer service starting today. Keep reading!
WHAT IS “RESPONSIVE SERVICE”?
You must be familiar with the term “ Contact Center ”, right? A Contact Center is a service structure ready to meet customer demands, usually with regard to questions and problem-solving. For example, when spain whatsapp data a customer buys something from your store and the product has a defect, they contact your Contact Center to find a solution to the issue. In short, it is your call center . Well, for your service to be considered responsive , it must be effective, agile and flexible.
HOW IMPORTANT IS RESPONSIVE CUSTOMER SERVICE?
Considering that good service is a determining factor for customers to continue doing business with your company, responsive customer service is essential, since by offering personalized service, you improve the positivity of your brand, which contributes to customer retention and even transforms these customers into “ambassadors of your brand” — that is, they attract more customers.
HOW CAN I MAKE THE SERVICE RESPONSIVE?
First of all, keep in mind that responsive service starts from the moment the customer calls your Contact Center — it's also worth remembering that first impressions are lasting impressions, so offer excellence from the very first second.
We know that it is difficult to cope with the high flow of customers, but this difficulty can be minimized with the use of facilitating technological solutions, such as those we offer here at Tactium:
– Tactium OMNI , so you can integrate all service channels into a single platform, making communication fluid.
– Tactium BOT , to help you relieve pressure on your call center and transfer the most repetitive and bureaucratic demands to virtual assistants based on Artificial Intelligence, who are available 24 hours a day.
– Tactium IP , so you can monitor your entire operation easily and in real time, in addition to obtaining tools that facilitate customer service, such as an automatic dialer and active and receptive URA, for example.
– Tactium CRM , so you can implement your CRM strategy and start building a stronger, higher-quality relationship with each of your customers quickly and practically.