Around 29 million messages are sent through the platform every minute. That's about 65 billion messages per day.
This means that people are now more comfortable using WhatsApp than any other platform, and spend more time on it than any other.
So it makes much more sense for them to be able to interact with you via WhatsApp, rather than forcing them to download your dedicated app or an external contact platform.
Interacting with your customers on WhatsApp has another benefit: engagement rates are through the roof.
While you struggle to get a 15% open rate on your emails, WhatsApp messages have an engagement rate of around 70%.
So, let’s take a look at the possibilities of using a chatbot on WhatsApp?
Voice robots in call centers: why are they a basic necessity?
What is a chatbot for WhatsApp
A chatbot for WhatsApp is a program or software that can be algeria whatsapp data used specifically on the encrypted messaging application WhatsApp.
A WhatsApp chatbot represents your company's entry into the world of conversational marketing and helps you manage your customers' issues.
With it, you can support your customers on a private platform and respond to their queries immediately. This helps you interact with all your customers more efficiently by answering their questions or confirming appointments in real-time, which helps improve the customer experience and saves you a lot of valuable time.
When you create your own WhatsApp chatbot, your e-commerce opportunities are endless, and we’ll cover some of them here.
You can also customize the script used by the WhatsApp chatbot to personalize the experience for all your customers.
WhatsApp's encryption also makes it an easy and secure way to communicate with them in real time.