In the interview with CNBC, Chairman and CEO Marc Benioff said, “When we do have to go back to work, there are things we’re going to have to do differently.” Work.com’s features address multiple aspects of this new “normal” that is beginning to take shape among us. What are some of the apps we can expect to find on Work.com? Let’s take a closer look.
Command center in the workplace
If you are a manager or in charge of a department, we are sure that you and your team are looking at a lot of data trying to figure out through sophisticated metrics how your team should prepare to return to work. With so many valid inputs to make a crucial decision, the command center helps you get all the information in one place: both public and company information will be available to make a data-driven decision on whether to reopen.
What tools can you access? You will be able to obtain information about the well-being of your employees. This way you will be able to evaluate aspects such as; who is ready to return to work, when is the right time, the availability of schedules/shifts or also the progress of the courses they are enrolled in.
Rapid response to a crisis situation
Response Management is one of the new products launched jamaica phone number data by Salesforce Product department. This response management was created for public healthcare institutions, public sector agencies and private sector companies in order to have manual contact - tracking the critical parts of the tool. This type of tools presents a fusion between the public and private sectors and public healthcare organizations as they collaborate together for a common good.
Contact tracing
One of the most notable features of Work.com is the contact tracing capability. As you'll see in the demo video below, the logic behind the contact tracing program is that Salesforce sees this feature as somewhat similar to how you would pursue or manage a customer relationship. The difference? Instead of focusing on a customer purchasing a product or service, we focus on protecting public health as the system allows us to track people and their interactions with others; knowing if they have been with anyone exposed to the virus.
Salesforce Work.com
Why should you learn about Salesforce's contact tracing technology? In New York, the hotspot of the pandemic in the United States, a contract has been signed with Salesforce to launch a municipal testing and contact tracing campaign using its core technology. Salesforce will open the call center and deploy the case management and CRM platforms on June 1, 2020. The state of Rhode Island has also partnered with Salesforce to expand its contact tracing. According to Governor Gina Raimondo, "Efficient and reliable contact tracing is essential to getting everyone back to work."