Promoters (9 or 10) are usually loyal and enthusiastic customers

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Passive players (7 or 8) are happy with your service, but not happy enough to be considered promoters.
Detractors (0 to 6) are unhappy customers who are unlikely to buy from you again and may even discourage others from buying from you.
Adoption, Usage and Consumption Metrics]

Adoption, usage, and consumption metrics measure how customers interact with your product. Depending on the nature of your business, this may include the number of active users, frequency of use, or the extent to which key features are used. For example, for some products, success is determined by the number of users, while for others, it’s determined by how much the product is used. These metrics help you determine levels of engagement and where to focus to make meaningful improvements.

20 Proven Customer Retention Strategies for 2024
In this section, we'll look at 20 effective customer spain mobile database retention strategies, including marketing tactics and customer retention ideas. Explore practical examples and proven methods to improve your customer retention programs, increase satisfaction, and ensure long-term loyalty.

Whether you're looking to improve retention management or implement new retention marketing strategies, these insights will help you keep your customers engaged and loyal.